Policy & Philosophy

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Policy & Philosophy

This is not going to be like the last 10 seconds of a car commercial where they spit out a ton of restrictions and asterisks that you can’t understand.  Since we have to go over the technical stuff, here it is, except we try to keep it simple.  Sign up if you are not a Garden Club Member, we can keep track of all your purchases so you never need a receipt.  Email us pictures so we can help guide you and finally patience is not inaction… sometimes it take time for plants to establish or react to our suggested treatment.

warranty and Return policy

Plants are living things, and we understand that living things are sometimes unpredictable. It is our mission to stock the best plant material and give you the best advice to increase your opportunity for success when growing.

We have partnered with some of our most trusted providers to create custom formulas, including those in our success kit, Van Wilgen’s Premium Planting Mix and Van Wilgen’s JumpStart. The results from these products are so trusted that we will extend the warranty on trees, shrubs, perennials, or roses to two years with the purchase of a success kit.

We know this sounds like a “Would you like the protection plan?” kind of gimmick, however, that’s the furthest from the truth. We know for a fact that your plants will benefit greatly from our Van Wilgen’s success kit, and we want to help you achieve the most beautiful and healthy results in your garden. 

Install guarantee

Let us do it for you!  All plants installed by the Van Wilgen’s install team include the use of our Van Wilgen’s Planting Mix and starter fertilizer.  What does this mean?  Any plants installed by us are automatically guaranteed for 2 years.  We will deliver your plants directly to your property, all we need is an address.  If for some reason your purchase does not survive, we will return to your property and replace your plant at no cost to you. If we deliver your plant and for some reason, it does not make the journey, we will deliver your replacement plant to your property at no extra charge. 

replacements

Please bring in or email us your pictures at the first signs of distressed plants, and we will help to diagnose or troubleshoot any issues you may be having. We heavily encourage you to give us the opportunity to look at a photo of your plant before you remove it to bring it in for replacement.  There are several varieties of plants that notoriously break dormancy late in spring (Butterfly Bush and Hydrangeas, for example). We would not want you to use your replacement on a plant that may not need it. We will not replace a replacement, so it is important for us to work with you to determine what went wrong.

A mug filled with colorful flowers with the words Let's Grow Together written across the mug.

Garden club benefits

Are you a garden club member?  If you are, we can easily look up your plant purchase history.  You will also receive points that can be used towards future purchases. If you choose to provide us with your email, you will receive educational info as well as updates on sales and events. 

Learn More

Photographer form & Guidelines

  • You will need to email or drop off your COI (Certificate of Insurance) before the date of the photo shoot, info@vanwilgens.com.
  • Parking for yourself and clients will be at the far end of the main parking lot across from the bagged goods.
  • The meeting spot will be behind perennials, beginning of our main Christmas tree field near the red barn.
  • When setting up in the Christmas tree fields please be mindful of our customers and staff and do not block roadways.
  • Please return any shopping carts used to their designated area when you are done.

Photo Shoot

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